Information from your insurance intermediary
Before any insurance you have the right to know who we are, how we work and where to turn if something goes wrong. This information is provided under Articles 28 and 29 of Greek Law 4583/2018 on insurance distribution.
1. Who we are
| Company name | ΚΟΟΠΕΡΕΙΤΙΒ ΑΣΦΑΛΙΣΤΙΚΗ ΠΡΑΚΤΟΡΕΥΣΗ – Cooperative Insurance Agents Ltd (trading as COINS) |
| Capacity | Insurance intermediary, registered in the Special Register of Insurance Agents |
| Registration | Athens Professional Chamber, Reg. No. 310482 · Special Register of Insurance Agents No. 550 |
| General Commercial Registry (GEMI) | 069866503000 |
| VAT No. / Tax office | 997865400 / Marousi |
| Address | 43 Ilektras Street, 151 22 Marousi, Greece |
| Legal representatives | Charikleia Alexandri, Ioanna Rari |
| Contact | +30 210 28 50 500 · coinsltd@coinsltd.gr |
Check our registration: you can confirm that we are registered on the Chambers’ Single Information Point: insuranceregistry.uhc.gr.
2. How we serve you
- Advice: we advise you on the insurance products we distribute. Our proposal is based on the needs you declare in the Customer Needs Form.
- On whose behalf we act: as insurance agents we act on behalf of and in the name of the insurance companies we work with.
- Partnerships: we have no obligation to work exclusively with any insurer. We work with the companies listed below.
- Investment products: we are certified to distribute insurance-based investment products (unit-linked).
- Premium collection: we are authorised by the insurers to collect premiums from clients.
Insurance companies we work with directly: AIG Greece, Allianz, Arag, Atlantiki Enosi, Ethniki Asfalistiki, ERGO, Eurolife FFH, Generali Hellas, Groupama, Hellas Direct, Interamerican, Interasco S.A., Minetta, Horizon, Ydrogios.
We also offer products of other insurers through licensed brokerage firms, such as Mega Brokers, Karavias and DAES.
For every contract we propose, we tell you before signing which insurer and which product it is, and whether the product is offered through a brokerage firm.
3. Holdings and remuneration
- COINS does not hold a direct or indirect holding of 10% or more of the voting rights or capital of any insurance undertaking.
- No insurance undertaking, or parent of an insurance undertaking, holds a direct or indirect holding of 10% or more in COINS.
- Remuneration: we are paid a commission by the insurance company, which is already included in the premium. We do not charge you a separate fee. If for any contract we receive another form of remuneration or economic benefit, we will disclose it to you before the contract is concluded.
4. If you have a complaint
- To us: email coinsltd@coinsltd.gr or write to our address. We will acknowledge your complaint within 5 working days and reply in writing within 30 days.
- To the supervisory authority: you can file a complaint with the Department of Private Insurance Supervision of the Bank of Greece (Article 10, Law 4583/2018). Clients and any other interested party, such as consumer associations, may file a complaint.
- Out-of-court resolution: you can turn directly to the Hellenic Consumer Ombudsman or to another alternative dispute resolution body registered with the General Directorate for Consumer Protection (Article 11, Law 4583/2018).
None of the above affects your right to go to court.
5. Personal data
To advise you and manage your insurance, we use the information you give us. What data we collect, why, how long we keep it and what rights you have are set out in our Privacy Policy.
If there is any discrepancy between this English version and the Greek version, the Greek version prevails.
Last updated: October 2026